Herbal Society LLC Refunds & Returns Policy.
Our policy for returns and refunds are as follows:
We have a 7-day return policy once your order is delivered, and depending on the nature of the situation, we will either fully refund or do a partial refund once the returned package is received by us.
Examples of legitimate refunds:
- Products -inside- the package arrive damaged.
- Electronics like our vape batteries, or vape cartridges stop working (within 7 days).
- If the 7 day return period is expired, we may, on a case by case basis, still grant a refund and or exchange.
- The Product affected you negatively (you will have to contact us and explain to us why, and we will offer a solution to make it up to you).
****Please note, we do not offer returns for clogged D8-THC Vape Cartridges – this is due to it being a common problem within the Delta 8 Industry. We offer unclogging solutions you can find on our Blog.****
Regardless, we will ALWAYS make the situation right with you. Your happiness and loyalty mean the world to us, so you can trust that we will always figure out a solution in which you’re satisfied.
To contact us for returns, you can reach out to us via email at: email@example.com, or text us at (786) 743-9722, and we’ll gladly assist you!
Alternatively, you may use the form below to directly contact us. Please remember to include your Order number.