Our policy for returns and refunds are as follows:

We have a 7-day return policy once your order is delivered, and depending on the nature of the situation, we will either fully refund or do a partial refund once the returned package is received by us.

Examples of legitimate refunds:

1. Products -inside- the package arrive damaged.
2. Electronics like our vape batteries, or vape cartridges stop working (within 7 days).
3. If the 7 day return period is expired, we may, on a case by case basis, still grant a refund and or exchange.
4. The Product affected you negatively (you will have to contact us and explain to us why, and we will offer a solution to make it up to you).

****Please note, we do not offer returns for clogged D8-THC Vape Cartridges – this is due to it being a common problem within the Delta 8 Industry. We offer unclogging solutions you can find on our Blog.****

Regardless, we will ALWAYS make the situation right with you. Your happiness and loyalty mean the world to us, so you can trust that we will always figure out a solution in which you’re satisfied.

To contact us for returns, you can reach out to us via email at: hemppharmacy@herbalsociety.shop, or text us at ‪(786) 743-9722‬, and we’ll gladly assist you!

Alternatively, you may use the form below to directly contact us. Please remember to include your Order number.